FREE SHIPPING WORLDWIDE ON ORDERS OVER $150

FAQ

Ordering

How do I place an order?

Simply select the items you would like from our online store and they will be added to your cart. When you are ready, click on your cart and proceed to check out.

Where do I input a discount code?

There is a box on the checkout page. Enter the code into the box and click “apply”.

How can I track my order?

You can use the tracking number provided in our shipping confirmation to track your order.

Can I cancel or modify my order after it has been dispatched?

No. Orders can only be modified and cancelled before they are shipped. If your order has already been sent, you may follow our easy return and exchange instructions.

When will the item(s) I want be back in stock?

As soon as we have replenished out stocks, we will make them available for purchase online.
Feel free to sign up for stock availability notifications, and we’ll send you an email when it does, so you’ll be the first to know!

How do I check my order status?

You can check the status of your order through the Order Confirmation email we would have sent you upon completing your purchase.

Please allow 1-2 working days for our fulfilment team to process your order for shipping. When your order is shipped we will send you a shipping confirmation email with a tracking number which you can use to monitor its progress.

For more information about shipment, please check our support page.

Products

Will my laptop fit in my bag?

The dedicated compartment for laptop of our bags can fit all laptops up to 15,6″.

Is there a power bank in the bags?

There is a connector inside each bag to allow you to connect to most commercially available power banks via  USB connector.

Are our bags waterproof?

No, waterproof means completely sealed and can be submerged in water so ours do not meet this criterion. Our fabric includes coating meaning the exterior layer and inner lining of our bags is treated in order to repel water. Our bags will withstand normal rainy weather, keeping your belongings dry, but if exposed to a heavy downpour or prolonged exposure to rain, some moisture will penetrate the outer lining of the bag. Our customers report that this has not been excessive and has not resulted in any damage to any electronic devices within the bag

How do I know the size and weight of a bag?

The dimensions and weight can be found under the Specifications tab of each of the products in the online shop.

How do I clean the canvas?

Stains should be cleaned as soon as possible with a soft damp cloth. If necessary, use a mild diluted detergent or soap, preferably on a hidden area before applying to any visible areas.

Do you provide any warranty?

We stand behind the quality of our products and assume full responsibility for material and manufacturing defects for a period of 5 years from the purchase date. In such cases, subject to our inspection and approval, we will repair or replace your product, subject to stock availability. If a repair or replacement are not viable, we will credit you for the full amount of the product. If you purchased your product from one of our stockists, please ensure you keep your receipt in case you need make a warranty claim.

To view our warranty details in full, please click here

Shipping

How much does shipping cost?

Shipping costs will vary according to item type, weight and quantity as well as your location. To get a shipping quote, please add your selected items to your shopping cart, and enter your shipping address in the checkout page.

Which countries do you ship to?

We ship almost anywhere. A full list can be found in the checkout country drop down menu. If your country is not in the drop-down list, please email us and we will respond as soon as we can.

Do you ship to PO Boxes?

Unfortunately, we are not able to ship to PO boxes. We can only ship to locations where the consignee can personally accept the delivery. For all orders, please provide us with a physical address and zip code.

How long will it take for my order to be dispatched?

All orders are shipped within 1-3 business days after the order confirmation (not including weekends and public holidays). And once your order is shipped, you will be emailed on the day of shipment with shipment  confirmation and a tracking number.

Is my package insured?

Yes. We take full responsibility for any damage or loss of your package until it is delivered and signed for. If the wrong item has arrived at your doorstep or if the merchandise is damaged, we will replace it for you and cover all additional shipping and duty costs. Please notify us within 3 days of delivery date, otherwise we will not be able to handle your case.

Would I have to pay import duties and taxes?

Wexley only charge the merchandise and shipping charges. We are not responsible for any customs, duties or import fees associated with receiving your order.
As the recipient, you are the importer and must comply with all applicable laws and regulations of your country. Exact import taxes, customs charges, duties, VAT, etc vary, depending on your destination country and they will be collected by the international carrier upon delivery.

How do I know if my order has been shipped?

A shipping confirmation, including the designated courier and tracking number, will be sent following your order’s dispatch.

My tracking says “not found”, why is that?

If you are seeing this message, it is most likely because your order was recently shipped out and has not been updated by the carrier. Please allow a few hours for the status to be updated and check again.

How long will it take to ship my order to my country?

We cannot guarantee exact delivery times due to the unknowns involved with trans-border shipping. Local customs can delay, refuse to process, lose, or impose additional and unanticipated fees at their discretion, over which we have no control whatsoever. For this reason, we cannot guarantee the timeframe given by couriers for their services.

My account

When I try to login to my account to track my parcel, it says that my account cannot be found. Why is that?

Placing an order does not automatically create an account in your name. When putting in all your information for the order, there is a box that you must check to create an account.

What is the best way to get updates on promotions and new products?

Be the first to find out about promotions and new product releases by signing up for our newsletter and following us on social media (Instagram: @wexleydesign / Facebook: Wexleydesign).

Can I unsubscribe from the Wexley newsletter?

Yes, if you are no longer interested in the content, it’s simple to unsubscribe from a Newsletter. Just click on the unsubscribe button.

Secure Checkout

Our checkout is SSL enabled and secured with an encrypted connection. SSL encryption is absolutely vital and can be seen in a browser window by the “s” in https and a padlock icon in the address bar. This ensures you are visiting a secure page from a trusted source.

Privacy Policy

Wexley is committed to protecting your privacy. The information we collect is only used to process your order. Emails submitted to join our community will never be shared with any third party for any reason. For more details, you can have a look at our privacy policy.

Need more information?

Media

Working on a Wexley story ? First thank you ! We have a media kit and high-resolution images handy, available on request. Just drop us an email at [email protected]

Wholesale

Interested in becoming our retail or distribution partner ? Please shoot us an email at [email protected]

Any other inquiries

If there’s anything else we can help you with, or if you simply want to say hi, you can fill the form on the contact page or email us at [email protected]

Corporate Branding

If you’re interested in customising the Wexley products with your logo for your clients, we can certainly help you ! Just drop us an email at [email protected]

Communities

We like to think that there is always a way for you to stay informed and up to date with the latest Wexley news. Visit our Wexley Facebook, Instagram.

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